Privacy Policy for Matter Intelligence

1. Introduction

Matter Intelligence (“Matter”, “we”, “us”, or “our”) is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, with whom we share it, and your choices regarding your information.

2. Scope

Applies to all interactions with our websites (e.g., matter.com), sensor platforms, applications, sales, events, and support services.

3. Information We Collect

a. Information You Provide

  • Contact & identity (name, email, organization, job title).
  • Account credentials and profile info.
  • Communications (support requests, inquiries, event registrations).
  • Purchase & billing details (via third-party processors)

b. Automated Information

  • Device and usage metadata (IP, browser, user agent, pages accessed, timestamps).
  • Sensor usage logs (for clients integrating our sensors).

c. Third-Party Sources

  • Integrations (e.g., Google Analytics, AWS, crash reporting, marketing automations).

4. How We Use Information

We use data to:

  • Provide and improve our sensor systems, software, and services.
  • Manage accounts, billing, support, and communications.
  • Analyze usage patterns and system performance.
  • Detect, prevent, and address technical issues and security threats.
  • Send updates, marketing (with your consent), and event invites.
  • Comply with legal obligations.

5. Data Sharing

We do not sell personal data. We may share with:

  • Service providers under strict contracts (e.g., AWS, Sentry, Stripe).
  • Scientific or commercial partners (only with consent or under NDA).
  • Business successors (mergers, acquisitions, asset sales).
  • Legal authorities, if required by law.

6. Data Transfers

Your data may be stored and processed globally, including in the U.S. and other countries. We ensure appropriate safeguards (standard contractual clauses, etc.) are in place.

7. Retention

We retain data only as long as necessary to fulfill our services, comply with law, resolve disputes, and enforce agreements. Afterward, we securely delete or anonymize the data.

8. Your Rights

Depending on your region, you may:

  • Access, correct, delete, or export your personal data.
  • Object to or restrict processing.
  • Withdraw consent for marketing communications.
  • Exercise rights under GDPR, CCPA, and other applicable laws.

To exercise your rights, contact us at the address below.

9. Cookies & Tracking

We use cookies and tracking tools to support site functionality, analytics, and targeted marketing (with consent). You can manage these via your browser.

10. Children

Our services are not directed at children under 16. We do not knowingly collect personal data from minors.

11. Security

We implement technical and organizational measures—including encryption, access controls, and regular audits—to protect your data. However, no system is entirely secure; we cannot guarantee absolute safety.

12. Changes to This Policy

We may update this policy occasionally. Material changes will be noted with a new effective date, and, where required, we’ll notify you before implementation.

13. Contact Us

If you have any questions or wish to exercise your data rights, please contact:

Matter Intelligence

Attn: Privacy Officer

113 Main St, El Segundo, CA 90245

privacy@matter.com

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Notes & Rationale

Structure mirrors industry standards (section numbers, definitions).

Emphasizes no data selling and limited data sharing.

Covers global transfers and regulatory rights.

Adaptable and scalable for evolving sensor products.

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